Last updated: 18/11/2025
These Terms & Conditions (“Terms”) form a legally binding agreement between you and High Road Media Ltd (trading as Cool Rivers). By accessing or using the Cool Rivers platform, services, or website, you agree to comply with these Terms. If you do not agree, you must not use the service.
High Road Media Ltd (trading as Cool Rivers) is a company incorporated in England and Wales under company number 14085512.
Cool Rivers provides digital tools and technology that support digital Rooms, digital items, passes and memberships, ticketing and credentialing, storytelling tools, People ↔ Audience engagement, and partner and brand activations. We are a technology service provider, not a broker, agent, bank, financial institution, or wallet custodian.
4.1 Wallets — Cool Rivers uses Crossmint for wallet creation and management. We do not hold private keys, store balances, recover lost keys, or reverse blockchain transactions.
4.2 VAT — UK VAT applies to Cool Rivers’ service fees. Where a Person sells digital assets or passes, VAT is charged only on Cool Rivers’ commission, not the full asset price. Users are responsible for their own tax obligations in their jurisdiction.
4.3 Finality of Transactions — All blockchain-related purchases are final unless UK consumer law requires otherwise.
You must be at least 13 years old to use Cool Rivers. Some features may require a higher minimum age.
Users must not upload harmful, illegal, abusive, defamatory, or discriminatory content; impersonate others; evade fees; attempt to interfere with security systems; harass or exploit users; or scrape, copy, or reverse-engineer the platform. Users are responsible for safeguarding their wallet credentials.
Cool Rivers will operate the service with reasonable skill and care, maintain security, comply with data protection law, and act on harmful behaviour. We do not guarantee uninterrupted access.
8.1 User Content — Users retain ownership of all content they upload. By using Cool Rivers, you grant us a limited licence to display, store, process, and distribute your content within the platform.
8.2 Cool Rivers Content — Cool Rivers owns its brand identity, platform architecture, designs, technology, Rooms structure, and all materials we create. These may not be copied or reused without written permission.
Purchasing a digital item does not transfer intellectual property ownership, grant commercial rights, imply future earnings, guarantee access, or promise resale value unless explicitly stated.
Users may not manipulate markets or pricing, impersonate others, use bots, spread malware, attack servers, or disrupt user experience. Violations may result in suspension or removal.
Cool Rivers may suspend or terminate accounts that violate these Terms, break the law, cause harm or risk, or ignore warnings. Users may close their accounts at any time.
Cool Rivers is not liable for user actions, wallet losses, blockchain failures, missed events, indirect or consequential damage, loss of profits or opportunities. Liability is limited to the maximum extent permitted under UK law.
Cool Rivers may update these Terms periodically. Material changes will be communicated.
Email: support@coolrivers.co
15. Professional Conduct — Talent, Partners, and Brands must act professionally and lawfully; not publish harmful, defamatory or discriminatory content; not mislead audiences; and not damage the reputation of Cool Rivers, users, or partner organisations.
16. Obligations to Audiences — Talent and Partners must honour any promised experiences, benefits, or access associated with digital items, passes, memberships, or ticketing. They are responsible for fulfilling commitments. Cool Rivers is not liable for delivery failures unless agreed in a separate contract.
17. Intellectual Property — Talent & Partners — Talent and Partners retain ownership of their likeness, voice, image, and creative content. They grant Cool Rivers a limited licence to display, store, and distribute their content within the platform.
18. Payments and Revenue — Payments may be withheld or delayed if fraud is suspected, contractual obligations are unmet, legal/safety issues arise, or external systems fail. Revenue share terms are defined in separate written agreements.
19. Priority of Separate Agreements — Where Cool Rivers has a separate written agreement with Talent, Partners, or Brands, that agreement takes priority over these Terms. Failure to meet contractual obligations may result in suspension, removal, or payment withholding.
20. Removal of Access or Content — Cool Rivers may remove any Room, digital item, activation, or content that breaches law, misleads audiences, violates agreements, or risks safety, privacy, or platform integrity.